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Shipping Info & Rush Processing

  • Most decorated orders of new logos ship within 10 to 12 business days, plus transit time to your location. Please refer to each product page for its specific lead times, as lead times depend on the brand, product type, and decoration type

  • For our fastest turnaround time items, view our 4 Day Delivery Collection and our Quick Ship Collection. Additionally, Rush Processing is available on most products – please contact us for further information

  • You can track your order from start to finish with our Merch Tracker feature.
  • Blank sample orders ship between 1-5 business days (plus transit time to your location)

  • Free ground shipping applies to all decorated orders within the continental United States (exceptions may apply). You can upgrade your shipping speed at checkout OR post-order placement by working with your assigned Merchologist

  • If shipping internationally, you can view your shipping costs on the checkout page. If desired, duties & taxes can be prepaid at that time.

Order Placement & Shipping Process (Full Service Proofing)

    • Immediate Confirmation Email: Immediately after placing your order, you will receive an automatically generated email confirmation with your order number.

    • Digital Proof Emailed to You: Within two to three business days, you will receive a proof via email of your digitized logo or design.

    • Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule! Edits to the logo, or delays to the approval, will cause delays to your order ship date. Proofs that are still not approved after 72 hrs will be put into production as proofed.

    • Production: Once your logo is approved, your order goes into production!

    • Order Ships: After production is complete, your order will go through quality control and be packaged up for shipping via the shipping method selected at checkout.

        • You will receive an email with your tracking number when it leaves our warehouse.
        • Ground Shipping (included with your order) typically takes three to five days for delivery.
        • Expedited shipping is also available for a fee.
    • Because the digitizing and decoration charge of one logo (up to 10,000 stitches for embroidery and up to 2 colors for screen printing) are FREE on all orders, your price will always be the same as what was shown in the order confirmation you received post order placement. Additions like multiple logos, excess colors or stitches beyond what we include, and upgrades in shipping method could be cause for extra costs after the point of order placement if requested. In those cases, you will be notified about those charges from our order processing team and will have to purchase them separately in a new order link before we proceed – we will never charge your credit card without your permission!

Order Placement & Shipping Process (Express Shipping)

  • Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.

  • Logo Setup: Immediately upon receipt of your order with your new logo artwork, our team of digitizers will set up your artwork to be used for the customization method chosen at checkout. Since we will not be sending you an official proof for approval, we are able to quickly send your artwork file to our production team to start customizing your order.

  • Production: Our team of experts set up the appropriate machine that will add your logo to the items purchased. They ensure placement, colors used, and the finished products are ready to go.

  • Order Ships: After production is complete, your order will go through quality control and be packaged up to ship out to you via the shipping method chosen at checkout.

    • You will receive an email with your tracking number when it leaves our warehouse
    • Ground Shipping (included with your order) typically takes 3 to 5 days for delivery
    • Expedited shipping is also available for a fee that can be purchased at checkout